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Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to the www.nationalelectricalsupply.net and National Electrical Supply and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to National Electrical Supply include www.nationalelectricalsupply.net and National Electrical Supply. The National Electrical Supply website is a Ecommerce site. By using the National Electrical Supply website, you consent to the data practices described in this statement.

Collection of your Personal Information

National Electrical Supply may collect personally identifiable information, such as your name. If you purchase National Electrical Supply's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. National Electrical Supply may also collect anonymous demographic information, which is not unique to you, such as your age and gender. We may gather additional personal or non-personal information in the future.

Information about your computer hardware and software may be automatically collected by National Electrical Supply. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the National Electrical Supply website.

National Electrical Supply encourages you to review the privacy statements of websites you choose to link to from National Electrical Supply so that you can understand how those websites collect, use and share your information. National Electrical Supply is not responsible for the privacy statements or other content on websites outside of the National Electrical Supply website.

Use of your Personal Information

National Electrical Supply collects and uses your personal information to operate its website(s) and deliver the services you have requested.

National Electrical Supply may also use your personally identifiable information to inform you of other products or services available from National Electrical Supply and its affiliates. National Electrical Supply may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

National Electrical Supply does not sell, rent or lease its customer lists to third parties.

National Electrical Supply may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to National Electrical Supply, and they are required to maintain the confidentiality of your information.
National Electrical Supply may keep track of the websites and pages our users visit within
This is a RocketLawyer.com document.
National Electrical Supply, in order to determine what National Electrical Supply services are the most popular. This data is used to deliver customized content and advertising within National Electrical Supply to customers whose behavior indicates that they are interested in a particular subject area.

National Electrical Supply will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on National Electrical Supply or the site; (b) protect and defend the rights or property of National Electrical Supply; and, (c) act under exigent circumstances to protect the personal safety of users of National Electrical Supply, or the public.

Use of Cookies

The National Electrical Supply website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize National Electrical Supply pages, or register with National Electrical Supply site or services, a cookie helps National Electrical Supply to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same National Electrical Supply website, the information you previously provided can be retrieved, so you can easily use the National Electrical Supply features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the National Electrical Supply services or websites you visit.

Security of your Personal Information

National Electrical Supply secures your personal information from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from National Electrical Supply by contacting us here:

Web page: www.nationalelectricalsupply.net

Email: support@nationalelectricalsupply.net

Phone: 844-243-8374

Changes to this Statement

National Electrical Supply will occasionally update this Statement of Privacy to reflect company and customer feedback. National Electrical Supply encourages you to periodically review this Statement to be informed of how National Electrical Supply is protecting your information.

Contact Information

National Electrical Supply welcomes your questions or comments regarding this Statement of Privacy. If you believe that National Electrical Supply has not adhered to this Statement, please contact National Electrical Supply at:

National Electrical Supply
1584 Fulton Place Fremont, Ca 94539

Email Address: info@nationalelectricalsupply.net

Telephone number: 844-243-8374

Effective as of March 24, 2017

Returns

Contact the Customer Service Department at 844-243-8374 or email support@nationalelectricalsupply.net Please have your invoice/order number available. Returns will not be accepted after 30 Days

The support staff will attempt to diagnose the problem over the phone. If the problem cannot be resolved over the phone, National Electrical Supply will decide on the best course of action.

National Electrical Supply will not be responsible for consequential damage to items or components caused by either internal or external equipment, shorted connections or components that were not purchased from National Electrical Supply.

National Electrical Supply will not be responsible for damages to any components or loss of data inadvertently caused by products, under normal or abnormal use, purchased from National Electrical Supply The warranty does not cover damages or defects that may have been caused by: shipment, improper installation or maintenance, misuse, neglect or improper environment, repair, modification, adjustment or options or parts that were not installed by a National Electrical Supply employee, inadequate or excessive electrical power surges, or other power irregularities. National Electrical Supply will not repair, replace, or refund any purchase if item serial numbers do not match, or if the product is not sold directly by National Electrical Supply

Defective parts covered by warranty will be replaced with a similar or equivalent part at no cost to the customer. When replacing a part that is different from the original configuration, the customer must purchase the part at cost. 

If an item is shipped back for a return and is damaged in shipment, due to customer negligence, a refund will not be issued. In the event that the customer wishes the now damaged item returned, said party is responsible for that shipping cost. 

30-day Money Back Guarantee

In addition to the standard warranty,National Electrical Supply offers a 30-day money back guarantee on every commodity. If you are not satisfied with your merchandise, you may return it within 30 days for a refund. The refund will only be issued for the amount of the sale and will not include shipping costs. All products will be subject to a 25% restocking fee. To return merchandise Please call National Electrical Supply customer service department and provide the invoice number, item description, and part number(s) of the merchandise you wish to return. Returned merchandise must be placed in original packaging, and include any product manuals and other accessories, as per original shipment by National Electrical Supply.

Refunds

We can process returns and refunds only for items directly purchased from National Electrical Supply

Refund Form of Payment

You can expect a refund in the same form of payment originally used for purchase. Some exceptions do apply. If, for example, you originally paid via credit card but have since closed that account, we may not be able

to refund the card directly. In this situation we would likely issue a refund in the form of check. 

Refund Calculation
The amount of your refund depends on several factors. For example, if you used a pre-paid label sent by Customer Service, the cost of return shipping is deducted from your refund unless the return is the result of our error.

Items that do not meet our returns guidelines will receive only partial refunds. A 25% restocking fee will be applied to all returns. No returns will be accepted later than 30 days from the date of receipt of your order. If

you returned only one item from a multi-item shipment, you will not be reimbursed for the shipping fee.

Refund Notification
We'll notify you of your refund once we've received and processed the returned item. You can expect a refund within 7 to 14 business days of our receiving your return.

 

General Shipping Policy

Our shipping charges are based on standard UPS or U.S. Mail rates (where applicable), which are based on package weight, size, and distance shipped.

National Electrical Supply offers UPS Ground, 3rd Day Select, 2nd Day Air, and Next Day Air shipping to all of our customers who place orders to be shipped to United States.

To help keep shipping costs as low as possible, we use UPS Hundred weight shipping for orders over 100 lbs. for 2nd Day and Next Day shipping, and over 200 lbs. For Ground and 3rd Day. This reduced shipping rate is calculated automatically when an order reaches the appropriate weight.

Orders to be shipped out of the 48 contiguous United States (i.e. Alaska and Hawaii) are sent by your choice of US Priority Mail, UPS 2nd Day Air, or UPS Next Day Air delivery. These orders are not eligible for UPS Ground or 3rd Day Select shipping. If you choose Priority Mail, unfortunately, there is no way to track the order in transit.

Delivery and Lead Time

Since UPS does not ship on Saturdays or Sundays (even for express shipping), the actual delivery date may differ from the estimated transit time. For example: A Next Day Air order, leaving our warehouse on a Friday for New York, will not arrive until Monday, even though it has a one day transit time.

Ground shipping:
Orders for items that are in stock are usually shipped same day, excluding weekends. Barring exceptions, these orders ship out Monday through Friday at around 4:30 pm PST. If an order is placed before 12 PM PST, the order may ship out that same day.

Express shipping (Next Day, 2nd Day, 3rd Day):
These orders are given top priority. Express orders for items that are in stock are usually shipped within 24 hours, excluding weekends. Barring exceptions, these orders ship out Monday through Friday at around 4:30 PM PST. If an express order is placed before 12 PM PST, it will usually ship out that same day.